Refund Policy

REFUND POLICY

Customer Satisfaction

At Pixelknit, customer satisfaction is important to us. If you are not completely satisfied with your purchase, our refund policy outlines the conditions under which a return or refund may be requested.

Eligibility for Refunds

Refund requests must be submitted within 30 days of receiving your order. Items must be unused, in original condition, and returned in original packaging.

Non-Refundable Items

Refunds will not be issued for:

• Used, worn, or damaged items

• Products returned after the allowed timeframe

• Items marked as final sale or non-returnable

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are processed to the original payment method within a reasonable timeframe.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error on our part. Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us promptly so we can resolve the issue.

For refund enquiries, email infopixelknit@gmail.com.